Do you have any questions? We are here to help you.
Who can buy?
All people over 12 years of age who have an internet connection and an email address.
How can I buy?
The first thing you should do is enter the virtual store, clicking on the “ENTER” button on the welcome page. Once in the store, in order to purchase you must register. You have two ways to do this: before making any purchase, or during the process of placing your first order. In order to register, you will need to have a valid email address, since the computer application, once you have filled out the registration form, will send you a confirmation email, to which you must respond to confirm your registration. To register or view your details if you are already a registered customer, click on the “My account” link, located at the top right of the page.
What information should I provide?
In the new client registration form you must provide all the data that appears as mandatory. Customer data must be clear and complete.
How do I make the purchase?
If you are over 18 years old you can purchase any item from our store. You just have to choose the items you want, and indicate the number of units, updating the shopping cart in each case. Once the selection process is complete, you must continue the purchasing process as instructed by the store. These steps are: information for collection, choice of payment method and final confirmation of your order.
Is there a minimum purchase amount?
NO. You can buy only what you need.
What forms of payment are accepted?
We currently accept four forms of payment:
When can I pick up my order?
At the end of the purchase process, you must indicate in the “comments” section the day you wish to collect your order. Our customer service hours are from 8:00 a.m. to 3:00 p.m., Monday to Friday (except during the Christmas season, which is longer). If there is any problem with the collection, we will inform you.
What do I do if a product doesn't work for me?
All our items have undergone rigorous quality controls. However, for reasons beyond our control, some articles may present errors.
How do I know if my order has been placed correctly?
When you carry out the last step of the purchase, by confirming your order, the store informs you that your order has been placed correctly and you receive an email with the status of “pending order”. When your order is processed at our facilities, you receive an email confirming this situation.
Are all items always in stock?
Except for errors or omissions, we have all the products that appear in our virtual store in stock. In case of error or if an item is out of stock and appears in the store, we will send you an email informing you about it.
What are the hours of service to the public?
The virtual store is operational 24 hours a day, every day of the year, except from January 1 to 15.
Do you have a physical store?
We have a physical store in our facilities in Bergüenda (Álava). However, our articles can be found in numerous stores that sell fireworks in Spain and that are our clients. If you want to know the store closest to your home, do not hesitate to call us.
Do you have any other questions?
If you have any questions or concerns that you have not found an answer to, you can contact us by email at admin@pirotienda.com or by calling 945 351192, from 8 a.m. to 3 p.m., Monday to Friday.
